Terms and Conditions of Use

By accessing the contents and services provided on the Site, including through a mobile application, you agree to be bound by these Terms and Conditions of Use (the “Terms of Use” or “Agreement”) and the privacy policy (“Privacy Policy”), whether or not you register as a Member.

If you do not accept either or both of this Agreement and/or the Privacy Policy, do not use, join, access, view, download the Site or use any services offered by Familiz via the Site. If you have any questions regarding this Agreement or the Privacy Policy, please contact us at [email protected]

By your continued use of the Site, you acknowledge that you have read and understood this Agreement and the Privacy Policy and that you agree to be bound by all of their provisions.

Definitions

The following terms shall have the respective meanings specified below unless the context otherwise requires:

“Agreement” means these terms and conditions.

“Familiz”, “the Company” or “We” means Familiz Pte Ltd, a company registered in Singapore under number 201537040C.

 “Family” means User seeking to lawfully hire a Helper for their own household needs.

 “Helper(s)” or “Family Helper(s)” means User seeking lawful employment for a family as a helper.

“Member” means an individual person who provides information to the Company on the Site or participate in the Service in any manner, whether such person uses the Service as a free member or a subscriber.

“Member Content” refers to the information created or provided by the Member and displayed on the Site from time to time, whether contained in the Member’s profile or elsewhere on the Site.

“Paid Services” refers to all Services accessible by the Site, at rates quoted, to Members with a valid subscription.

“Personal Data” means any personal data, details, information or materials uploaded by the Users via the Site and related to its person. 

“Service(s)” refers to the entirety of the Services available to you via the Site, whether paid or unpaid;

“Site” means any Site, portal or mobile application owned and operated by Familiz and its affiliates or subsidiaries.

“Subscription” refers to a paid fixed rate giving unlimited access to our paid Services, as required, for a limited period of 1 week, which automatically renews after the purchased period where the subscription has been purchased using a bank card or any other method of payment listed on our Site and allowing continuing debits to be made;

The terms “you”, “user” and “users” herein refer to all individuals and/or entities accessing and/or using the Site at any time for any reason or purpose.

Our Services; Limitations; Users Responsibilities

About Our Services

Familiz offers various Services to help Families find suitable domestic Helpers and domestic Helpers find suitable familiy employers through the Site. The Services include, among others, the ability for individual Families seeking a Helper to post jobs on the Site, and the ability for individual Helpers to post profiles on the Site. The Site provides search functionalities to allow individual Families and individual Helpers to narrow the pool of Families or Helpers they are interested in connecting with based on their needs and preferences. The Site provides also a communications platform that allows Families and Helpers to communicate without sharing contact information. Our Services continue to grow and change. Please refer to the Site for further information about the Services we provide.

Limitations of our Services

We offer a variety of Services to help our Members connect with each other. We are neither an employment agency, nor do we employ any Helper. Families and Helpers are responsible for compliance with all applicable employment laws and other regulations in connection with any employment relationship they establish.

Further, we do not have control over the quality, timing, or legality of the services actually delivered by Helpers, nor of the integrity, responsibility or actions of Families. We do not refer or recommend either Family or Helper nor do we make any representations about the suitability, reliability, timeliness, and accuracy of the services provided by Helpers or the integrity, responsibility or actions of Families or Helpers whether in public, private or offline interactions.

Family and Helper Content is primarily user generated, and we do not control or vet user generated content for accuracy as a general matter. Familiz does not assume any responsibility for the accuracy or reliability of any information provided by Families or Helpers on or off this Site.

We may offer certain Members the opportunity to verify certain information such as their email address or phone number. If we indicate that a Member has verified certain information, it means that the Member has complied with the process we have established for verifying such information. However, we do not guarantee, nor do we represent or warrant as to, the accuracy of such information.

Familiz is not responsible for the conduct, whether online or offline, of any Family, Helper or other User of the Site or Services. Moreover, Familiz does not assume and expressly disclaims any liability that may result from the use of information provided on the Site.

All Users, including both Families and Helpers, hereby expressly agree not to hold Familiz (or Familiz’s officers, directors, shareholders, employees, subsidiaries, other affiliates, successors, assignees, agents, representatives, advertisers, marketing partners, licensors, independent contractors, recruiters, corporate partners or resellers, hereinafter “Affiliates”) liable for the actions or inactions of any Family, Helper or other third party or for any information, instruction, advice or services which originated through the Site, and, to the maximum extent permissible under applicable law, Familiz and its Affiliates expressly disclaims any liability whatsoever for any damage, suits, claims, and/or controversies that have arisen or may arise, whether known or unknown therefrom.

Modifications to Service

The Company reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or the Service (or any part thereof) with or without notice. You agree that the Company shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Service. To protect the integrity of the Site or the Service, the Company reserves the right at any time in its sole discretion to block Users from certain IP addresses from accessing the Site or Service.

Responsibility

Familiz reserves the right to monitor the Site and its contents at any time, but is not obliged to do so. Familiz takes no responsibility whatsoever for any material on the Site that is not posted by Familiz or is otherwise posted by Familiz on behalf of a Member. All Members acknowledge and agree that they are fully responsible for the form, content and accuracy of any Personal Data, information, data, advertisement, web page and/or material submitted by them to Familiz or that is otherwise posted by them on or through the Site. Familiz does not warrant that any Personal Data, information, data, advertisement or web page will be viewed by any specific number of users or that it will be viewed by any specific user or result in successful recruitment. Familiz shall not in any way be considered an agent of either Family or Helper with respect to any use of the Site. Familiz shall not be responsible in any way for any decision, for whatever reason, made by any party seeking or offering employment on the Site, or of any party responding to or posting advertisements on the Site. Whilst Familiz has endeavoured to provide a quality service to Families and Helpers, it does not warrant that the Site will operate error-free or that the Site and its server are free of viruses or other harmful mechanisms, that any defects will be corrected, or that the operation of the Site will be uninterrupted, timely or secure. If user of the Site or its Contents result in the need for servicing or replacing equipment or data, by any user, Familiz shall not be responsible for those costs and any loss or damage of whatever nature. The Site and its Contents are provided on an “as is” basis without any warranties of any kind. To the fullest extent permitted by law, Familiz disclaims all warranties, including without prejudice to the foregoing, any warranties in respect of merchantability, availability of featured products or services, non-infringement of third party rights, fitness for particular purpose, or about the accuracy, reliability, completeness, timeliness or other qualities of the Site and the Contents, services, software, text, graphics and links contained therein. Users should independently assess and verify the accuracy, completeness and reliability of the information on the Site and seek professional advice where necessary.

Eligibility to Use The Site and Services; Representations and Warranties

Age restriction

Users must be at least 18 years old to use the Site.

Representations and Warranties

By accessing and using the Site, you represent and warrant that you have the right, authority and capacity to abide by all of the terms and conditions of this Agreement.

You should not have been convicted of any offence, or subject to any court order, relating to assault, violence, sexual misconduct or harassment. You are advised that a breach of this clause constitutes a serious breach of this Agreement.

Country restrictions

Using the Service may be prohibited or restricted in certain countries. If you use the Service from outside of Singapore, you are responsible for complying with the laws and regulations of the territory from which you access or use the Site or Service.

Membership and Subscription.

Registration

Only Families or Helpers may register as Member. You may register as a Member at no cost. As a Member, you may use some, but not all, of the features and services available within the Service. To access or use additional features and services, including the ability for Families to communicate with Helpers, you must become a paying subscriber to the Service. Absent special offers, you acknowledge and agree that if you are

(i) not a subscriber, you will not be able to use all the features and services available within the Service, including but not limited to communicating with other Members, and;

(ii) a subscriber, non-subscribing Members may not be able to use the Service to communicate with you.

A Member profile (both Family and Helper) may remain posted on the Site even if that Member is not actively using the Service. You acknowledge that although a Member’s profile may be viewed, you may not (even as a subscriber) be able to use the Service to communicate with that Member if he or she is not then actively using the Service.

Members’ Account Security.

As a Member, you are responsible for maintaining the confidentiality of the username and password you designate during the registration process, and you are solely responsible for all activities that occur under your username and password. You agree to immediately notify the Company of any disclosure or unauthorised use of your username or password or any other breach of security, and ensure that you log out from your account at the end of each session.

Subscriptions; Charges on Your Membership Account.

Payment and billing
If you sign up for a paid membership subscription, you agree to pay Familiz all subscription charges associated with the plan you subscribe to as described on the Site at the time you subscribe and provide your payment information. The Company bills you through an online account (your “Membership Account”) for use of the Service.You agree to pay the Company all charges at the prices you agreed to for any use of the Service by you using your Membership Account, and you authorise the Company to charge your chosen payment provider (your “Payment Method”) for the Service. You agree to make payment using that selected Payment Method. The Company may correct any billing errors or mistakes that it makes even if it has already requested or received payment. The terms of your payment will be based on your Payment Method and may be determined by agreements between you and the financial institution, credit card issuer or other provider of your chosen Payment Method. If you initiate a chargeback or otherwise reverse a payment made with your Payment Method, the Company may in its discretion terminate your account immediately. If the Company successfully disputes the reversal, and the reversed funds are returned, you are not entitled to a refund or to have your account or subscription reinstated.

Recurring subscription
Your subscription will continue indefinitely until cancelled by you. After your initial subscription commitment period, and again after any subsequent subscription period, your subscription will automatically continue for an additional equivalent period, at the price you agreed to when subscribing. You agree that your account will be subject to this automatic renewal feature. If you do not wish your account to renew automatically, or if you want to change or terminate your subscription, please log in and go to “Membership Account” on the Site and follow the directions contained therein. If you cancel your subscription, you may use your subscription until the end of your then-current subscription term; your subscription will not be renewed after your then-current term expires. However, you won’t be eligible for a prorated refund of any portion of the subscription fee paid for the then-current subscription period. By subscribing, you authorise the Company to charge your Payment Method now and again at the beginning of any subsequent subscription period. You also authorise the Company to charge you for any sales or similar taxes that may be imposed on your subscription payments. Upon the renewal of your subscription, if the Company does not receive payment from your Payment Method provider, you agree to pay all amounts due on your Membership Account upon demand and/or you agree that the Company may either terminate or suspend your subscription and continue to attempt to charge your Payment Method provider until payment is received (upon receipt of payment, your account will be activated and for purposes of automatic renewal, your new subscription commitment period will begin as of the day payment was received).

You must provide current, complete and accurate information for your Membership Account. You must promptly update all information to keep your Membership Account current, complete and accurate (such as a change in billing address, card number or expiration date), and you must promptly notify the Company if your Payment Method is canceled (including if you lose your card or it is stolen), or if you become aware of a potential breach of security (such as an unauthorised disclosure or use of your name or password). Changes to such information can be made at “Membership Account” on the Site. If you fail to provide the Company any of the foregoing information, you agree that you are responsible for fees accrued under your Membership Account. In addition, you authorise us to obtain updated or replacement expiration dates and card numbers for you credit or debit card as provided by your credit or debit card issuer.

Change of service fee
Familiz reserves the right to change the service fee or institute new charges or fees, from time to time, as it deems appropriate. In the event that any Family fails to pay the service fee or any other fees or charges due to Familiz, Familiz reserves the right to suspend or terminate the Family’s Personal Data and/or advertisement and/or right to access the Database, without prejudice to all other rights and remedies available to Familiz.

Refund Policy

All payments for Services/products are non-refundable and there are no refunds or credits for unused or partially used services/products or service/product cancellations. Familiz does not provide refunds or credits under any circumstances, unless it determines in its sole discretion that a refund or credit is warranted due to extenuating circumstances, such as a duplicate account.

Free Trial Offers

Familiz may offer limited-time free trial subscriptions to certain users from time-to-time. Users who sign up for a Familiz Service on a free trial basis may have limited access to the Service and/or features of the Site. If a user signs up for a free trial subscription, after the expiration of the free trial period, the user will be charged the price then in effect for a subscription to the Service, unless otherwise provided to him or her when he or she originally subscribed. If a user does not want to continue with the Service after the expiration of the free trial period, the Member must cancel their subscription within seven (7) days of being charged the subscription fee for the Service. Upon cancellation, the Member’s credit card will be refunded for the amount of the most recent subscription charge so long as he or she has not used the subscription after the expiration of the free trial period.

Termination of Membership

Termination by Familiz
In the event that any information provided by the Member is inaccurate, in breach of any laws or contains indecent elements, Familiz shall instantly abrogate the Member’s account and membership without notice and reserves the right to take any action as it considers appropriate, desirable or necessary, including but not limited to taking legal action against such Member. Familiz reserves the right at any time to immediately terminate or suspend any Member’s account or access to the Site without notice, where Familiz is of the opinion that the user has breached any of the Agreement or violated any law or regulation, and to take further action as Familiz in its sole discretion considers appropriate, desirable or necessary, including removing any material which it deems abusive, illegal, disruptive or inappropriate. Familiz shall have the sole and absolute discretion to decide whether the Member, Helper or Family has breached any of the Terms of Use, and such decision shall be final. In case Familiz has not exercised the right under this Clause, it shall not be deemed to be a waiver.

Termination by Member
You may change or cancel your membership or subscription at any time, for any reason, by following the instructions on the “change/ cancel membership” or similar page on your “Membership Account” page. You may also do so by sending the Company written notice of cancellation to our address mentioned above or by email notice of cancellation to [email protected].

If you cancel your membership via the Site, we may ask you to provide a reason for your cancellation. If you cancel your subscription, the Company requires a reasonable amount of time to process the action. If you cancel a subscription, you will enjoy subscription benefits until the end of your then-current subscription commitment, following which your subscription benefits will expire. However, in no event will you be eligible for a refund of any portion of the subscription fees paid for the then-current subscription commitment. If you paid for your subscription using a multi-payment option, you must make all payments even if you cancel your subscription prior to the end of your then existing subscription commitment period.

Cancelling a subscription does not automatically cancel your membership. If you are a subscriber and you cancel your subscription but not your membership, unless you elect to hide your profile, you will continue to be a Member in the Service and others may view your profile. If you hide your profile, other Members will not be able to view your profile until you “unhide” your profile. If you cancel your membership, your profile will be removed, and other Members will not be able to view your profile. You will be able to use your current registration information to “unhide” your profile and reactivate your membership for one year. A Member can hide his or her profile or cancel his or her membership and remove their profile at any time by following the instructions contained on the “Account Settings” page on the Site.

After your membership or subscription is terminated for any reason, all terms of this Agreement survive such termination, and continue in full force and effect, except for any terms that by their nature expire or are fully satisfied.

Rules For User Conduct and Use of Services

Non-commercial Use by Members.

The Site and Service is for personal use only. Members may not use the Service in connection with any commercial endeavours, such as (i) advertising or soliciting any user to buy or sell any products or services not offered by the Company or (ii) soliciting others to attend events or other social functions, or networking, for commercial purposes. Users of the Site may not use any information obtained from the Service to contact, advertise to, solicit, or sell to any other user without his or her prior explicit consent. Organisations, companies, and/or businesses may not use the Service or the Site for any purpose. The Company may investigate and take any available legal action in response to illegal and/or unauthorised uses of the Site, including collecting usernames and/or email addresses of members by electronic or other means for the purpose of sending unsolicited email and unauthorised framing of or linking to the Site.

Acceptable Site Use

The Site shall be used only by Families or Helpers.

Use by Helpers
If you are a Helper, you may use your account only to find employment for yourself. You are responsible for all activity on and use of your account, and you may not assign or otherwise transfer your account to any other person or entity.

Helper agrees that he/she shall only use the Site for lawful purposes and seeking lawful employment. Helper shall not respond to any advertisement or to any solicitation for any reason other than to apply for lawful employment. Any communications or use of the Site for any purposes other than lawful recruitment purposes, including but not limited to soliciting of donations or business for any reason, are strictly prohibited.

Helper acknowledges and agrees to Familiz’s practice of charging Families a fee for access to the Site, the Database and/or Helpers’ Personal Data for the sole purpose of recruiting and assessing the suitability of Helpers and subject to the terms herein. Helper also recognises that he/she shall have no claims to any such fee received by Familiz.

Familiz reserves the right to reject, disapprove or edit any part of the Helper’s Personal Data related thereto as it sees appropriate and to erase any Personal Data which Familiz reasonably believes that such information or data are inaccurate, false, illegal, unlawful, infringe copyright / trademark / trade name / trade secret or infringe any other intellectual property rights or invade the privacy of the other having regard to the purpose (including any directly related purpose) for which the data are or are to be used.

Helper acknowledges and agrees that Familiz will make available his/her Personal Data including his/her name and personal information to Family through the use of Familiz’s search engine or any other means for the sole purpose of enabling Families to recruit and assess the suitability of Helpers in relation to lawful employment. Helper agrees that Familiz and its associated companies may use his/her Personal Data for marketing purposes which may be directed to either Families, their respective agents or anyone under their employ.

Although Familiz shall use its reasonable endeavours to restrict access to the Database only to the Families, Users and personnel of Familiz, it does not guarantee that other parties will not, without Familiz’s consent, gain access to the Database. Helper may disable searching or viewing of his/her Personal Data by other Users at any time. However, Helper acknowledges that the Families and other parties who have otherwise gained access to the Database may have retained a copy of Helper’s Personal Data. Familiz is not responsible for the retention, use or privacy of Personal Data in these instances, or for the use or privacy of Personal Data by any of such parties while the Personal Data are in the Database.

Familiz will not be responsible or held liable in any way if any Family or other User, in breach of the Terms of Use, whether in Singapore or elsewhere, uses the Helper’s Personal Data for any purpose other than for lawful employment. Helper accepts that all Personal Data submitted on or through the Site, are given entirely at his/her own risk.

Use by Families
If you are an Family, you may use your account only to find a Helper for yourself, your parents, your children, your grandchildren or individuals for whom you are otherwise the legal guardian. You are responsible for all activity on and use of your account, and you may not assign or otherwise transfer your account to any other person or entity.

Family agrees that it shall only use the Site for lawful purposes and offering lawful employment. Family shall not post or respond to any advertisement or any solicitation for any reason other than lawful employment. Any communications or use of the Site for any purposes other than lawful recruitment purposes, including but not limited to soliciting of donations or business for any reason, are strictly prohibited.

Upon registration for any free access or upon payment of the service fee to Familiz, Family will be entitled to use the Site to advertise employment needs and/or search Helpers’ Personal Data on the Site for a predetermined period following agreement of the predetermined service, save and except for free trial. Subject to the conditions or requirements from time to time stipulated by Familiz regarding the access to Helper’s Personal Data, Family will be entitled to access the Database but agrees that all information or data obtained as a result of such access shall only be used for the sole purpose of recruiting and assessing the suitability of Helpers and that such information or data shall not be disclosed to any other parties without the prior consent of the Helper concerned. Family acknowledges and agrees that it shall disregard any information or data received from Helper which is irrelevant to recruiting and assessing the suitability of Helpers.

Family shall be solely responsible for the contents of and materials contained in its advertisement and/or Personal Data posted on the Site. Familiz reserves the right to remove or edit, or require the removal or amendment of, any advertisement or web page as it sees appropriate, or to terminate or suspend the Family’s access and use of the Site and/or services offered on or through the Site, in accordance with the agreement for such services between Family and Familiz.

Familiz shall have the right to terminate any services offered to any Family and to remove any advertisement and/or Personal Data posted on the Site at Familiz’s sole discretion, without any compensation or recourse to Family in the event that the relevant Family or the contents of the relevant advertisement and/or Personal Data is or are in breach of any of the provisions herein or in the Privacy Policy or any Familiz products’ or services’ specifications; whereas, in the event that Familiz decides to remove an advertisement or Personal Data for any reasons not relating to any breach of the provisions herein or any of the provisions in the Agreement, Privacy Policy or any Familiz products’ or services’ specifications, Familiz may after deducting the fees charged for the period that the advertisement or Personal Data has been posted on the Site, refund the remaining fees (if any) to the relevant Family.

Your Interactions with Other Members.

YOU ARE SOLELY RESPONSIBLE FOR YOUR INTERACTIONS WITH OTHER MEMBERS. YOU UNDERSTAND THAT THE COMPANY CURRENTLY DOES NOT CONDUCT CRIMINAL BACKGROUND CHECKS OR SCREENINGS ON ITS MEMBERS. THE COMPANY ALSO DOES NOT INQUIRE INTO THE BACKGROUNDS OF ALL OF ITS MEMBERS OR ATTEMPT TO VERIFY THE STATEMENTS OF ITS MEMBERS. THE COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES AS TO THE CONDUCT OF MEMBERS OR THE ACCURACY OF THE INFORMATION PROVIDED BY MEMBERS ON THE SITE. THE COMPANY RESERVES THE RIGHT TO CONDUCT ANY CRIMINAL BACKGROUND CHECK OR OTHER SCREENINGS (SUCH AS SEX OFFENDER REGISTER SEARCHES), AT ANY TIME AND USING AVAILABLE PUBLIC RECORDS.

The Company is not responsible for the conduct of any Member. As noted in and without limiting Sections 16 (Diclaimers) and 18 (Limitation on Liability.) below, in no event shall the Company, its affiliates or its partners be liable (directly or indirectly) for any losses or damages whatsoever, whether direct, indirect, general, special, compensatory, consequential, and/or incidental, arising out of or relating to the conduct of you or anyone else in connection with the use of the Site or Service including, without limitation, death, bodily injury, emotional distress, and/or any other damages resulting from communications or employment with other Members or persons you meet through the Service. You agree to take all necessary precautions in all interactions with other Members, particularly if you decide to communicate off the Site or meet in person, or if you decide to send money to another Member. In addition, you agree to review and follow the Company’s Dating Safety Tips, located on the Site, prior to using the Service. You understand that the Company makes no guarantees, either express or implied, regarding your ultimate compatibility with individuals you meet through the Service. You should not provide your financial information (for example, your credit card or bank account information), or wire or otherwise send money, to other Members.

Prohibited Use

Users agree that: –

  1. Users shall not post any non-employment related information or data and/or incomplete, false or inaccurate personal related information or data on the Site.
  2. All users shall not use the Site in any manner that infringes the intellectual property rights or proprietary rights of others.
  • All users shall not print, download, duplicate, transmit or otherwise copy, reproduce, re-distribute, republish or use any personally identifiable information about other users save and except that the Families may use the Database and/or Helpers’ Personal Data and the information or data related thereto pursuant to Clause 1.b. as above. All unsolicited communications of any type to users are strictly prohibited.
  1. All users shall not delete, revise or remove any material posted by any other person or entity.
  2. All users are prohibited from violating or attempting to violate the security of the Site including, without limitation, accessing data not intended for them or logging into a server or account which they are not authorised to access, attempting to probe, scan or test the vulnerability of a system or network or attempting to breach security or authentication measures without proper authorisation, attempting to interfere with service to any user, host or network or sending unsolicited e-mails, including promotions and/or advertisements for products or services. Violations of system or network security may result in civil and/or criminal liabilities, including under the Computer Misuse Act (Cap. 50A) and the Spam Control Act (Cap. 311A).
  3. All users shall not upload, post, publish, transmit, distribute, circulate or store any material in whatsoever way relating to the Site (i) in violation of any applicable laws or regulations; (ii) in any manner that may infringe the copyright, trademark, trade secrets or other intellectual property rights or proprietary rights of others or violate the privacy or publicity or other personal rights of others; (iii) that is harmful, defamatory, libelous, obscene, discriminatory, harassing, threatening, abusive, hateful, racist, blasphemous, false, illegal, improper or is otherwise offensive or objectionable; (iv) in the manner that causes unrest in politics, religion, national security or stability of Familiz; or (v) that contains viruses, trojan horses, worms, corrupted files or other materials or programs that may interrupt, damage or limit the functionality and operation of the Site, the services offered on the Site, or of any computer software or hardware or telecommunication equipment.
  • All users are prohibited in using screen scraping, data mining, robots or similar data gathering and extraction tools on the Site for establishing, maintaining, advancing or reproducing information contained on the Site on your own Site or in any other publication, except with our prior written consent.

Prohibited Activities.

The Company reserves the right to investigate and/or terminate your membership if you have misused the Service or behaved in a way the Company regards as inappropriate or unlawful, including actions or communications the occur off the Site but involve Members you communicated through the Service. The following is a partial list of the type of actions that you may not engage in with respect to the Service. You will not:

  • impersonate any person or entity.
  • solicit money from any Members.
  • post any Content that is prohibited by Section 9 (Content Posted by You on the Site).
  • “stalk” or otherwise harass any person.
  • express or imply that any statements you make are endorsed by the Company without our specific prior written consent.
  • ask or use Members to conceal the identity, source, or destination of any illegally gained money or products.
  • use any robot, spider, site search/retrieval application, or other manual or automatic device or process to retrieve, index, “data mine”, or in any way reproduce or circumvent the navigational structure or presentation of the Site, Service or its contents.
  • collect usernames and/or email addresses of members by electronic or other means for the purpose of sending unsolicited email or unauthorised framing of or linking to the Site.
  • interfere with or disrupt the Service or the Site or the servers or networks connected to the Service or the Site.
  • email or otherwise transmit any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment.
  • forge headers or otherwise manipulate identifiers in order to disguise the origin of any information transmitted to or through the Site or Service (either directly or indirectly through use of third party software).
  • “frame” or “mirror” any part of the Service or the Site, without the Company’s prior written authorization.
  • use meta tags or code or other devices containing any reference to the Company, the Site or the Service (or any trademark, trade name, service mark, logo or slogan of the Company) to direct any person to any other Site for any purpose.
  • modify, adapt, sublicense, translate, sell, reverse engineer, decipher, decompile or otherwise disassemble any portion of the Service or the Site or any software used on or for the Service or the Site, or cause others to do so.
  • post, use, transmit or distribute, directly or indirectly, (e.g. screen scrape) in any manner or media any content or information obtained from the Site or the Service other than solely in connection with your use of the Service in accordance with this Agreement.

Content Posted by You on the Site.

Accuracy of information provided

You represent and warrant that all information that you submit upon registration is accurate and truthful and that you will promptly update any information provided by you that subsequently becomes inaccurate, misleading or false.

Responsibility of Content posted

You are solely responsible for the content and information that you post, upload, publish, link to, transmit, record, display or otherwise make available (hereinafter, “post”) on the Service or transmit to other Members, including advertisement, message, emails, photographs, profile text, contact details or other personal information, whether publicly posted or privately transmitted (collectively, “Content“).

Disclosure of personal information at own volition

You confirm and acknowledge that you disclose your Personal Data to other Users and/or Familiz of his/her own volition through the Site. By submitting, uploading or posting his/her Personal Data on the Site, you authorise Familiz to store his/her Personal Data and information or data related thereto in the database of Familiz (“Database”). You also confirm and acknowledge that his/her Personal Data will remain stored in the Database and visible on the Site at his/her own risk unless and until he/she chooses to delete them. Helper acknowledges and agrees that his/her Personal Data may be accessed by Users who may or may not have registered as a Member.

Monitoring of content and restriction of service by the Company

You understand and agree that the Company may, but is not obligated to, monitor or review any Content you post on the Site or as part of a Service. The Company may delete any Content, in whole or in part, that in the sole judgment of the Company violates this Agreement or may harm the reputation of the Site or the Company.

The Company may restrict the number of posts a Member may publicly publish on the Site in any period of time to a number which we deem appropriate in our sole discretion.

The Company may restrict the number of messages which a Member may send to other Members in any period of time to a number which we deem appropriate in our sole discretion.

By posting Content on the Site or as part of the Service, you automatically grant to the Company, its affiliates, licensees and successors, an irrevocable, perpetual, non-exclusive, fully paid-up, worldwide right and license to (i) use, copy, store, perform, display, reproduce, record, play, adapt, modify and distribute the Content, (ii) prepare derivative works of the Content or incorporate the Content into other works, and (iii) grant and authorise sublicenses of the foregoing in any media now known or hereafter created. You represent and warrant that any posting and use of your Content by the Company will not infringe or violate the rights of any third party.

Prohibited Content

You may not post on the Site or as part of the Service, or transmit to the Company or any other Member (either on or off the Site), any offensive, inaccurate, abusive, obscene, profane, sexually oriented, threatening, intimidating, harassing, racially offensive, or illegal material, or any material that infringes or violates another person’s rights (including intellectual property rights, and rights of privacy and publicity).

In addition to the types of Content described in Section 9(a) above, the following is a partial list of the kind of Content that is prohibited on the Site. You may not post, upload, display or otherwise make available Content that:

  • that promotes racism, bigotry, hatred or physical harm of any kind against any group or individual;
  • advocates harassment or intimidation of another person;
  • requests money from, or is intended to otherwise defraud, other users of the Site or Service;
  • involves the transmission of “junk mail”, “chain letters,” or unsolicited mass mailing or “spamming” (or “spimming”, “phishing”, “trolling” or similar activities);
  • promotes information that is false or misleading, or promotes illegal activities or conduct that is defamatory, libelous or otherwise objectionable;
  • promotes an illegal or unauthorised copy of another person’s copyrighted work, such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices, or providing pirated images, audio or video, or links to pirated images, audio or video files;
  • contains video, audio photographs, or images of another person without his or her permission (or in the case of a minor, the minor’s legal guardian);
  • contains restricted or password only access pages, or hidden pages or images (those not linked to or from another accessible page);
  • provides material that exploits people in a sexual, violent or other illegal manner, or solicits personal information from anyone under the age of 18;
  • provides instructional information about illegal activities such as making or buying illegal weapons or drugs, violating someone’s privacy, or providing, disseminating or creating computer viruses;
  • contains viruses, time bombs, trojan horses, cancelbots, worms or other harmful, or disruptive codes, components or devices;
  • impersonates, or otherwise misrepresents affiliation, connection or association with, any person or entity;
  • provides information or data you do not have a right to make available under law or under contractual or fiduciary relationships (such as inside information, proprietary and confidential information);
  • disrupts the normal flow of dialogue, causes a screen to “scroll” faster than other users are able to type, or otherwise negatively affects other users’ ability to engage in real time exchanges;
  • solicits passwords or personal identifying information for commercial or unlawful purposes from other users or disseminates another person’s personal information without his or her permission; and
  • publicizes or promotes commercial activities and/or sales without our prior written consent such as contests, sweepstakes, barter, advertising, and pyramid schemes.

The Company reserves the right, in its sole discretion, to investigate and take appropriate legal action against anyone who violates this provision, including removing the offending communication from the Site or Service and terminating or suspending the membership of such violators.

Your use of the Site and Service, including all Content you post through the Service, must comply with all applicable laws and regulations. You agree that the Company may access, preserve and disclose your account information and Content if required to do so by law or in a good faith belief that such access, preservation or disclosure is reasonably necessary, such as to: (i) comply with legal process; (ii) enforce this Agreement; (iii) respond to claims that any Content violates the rights of third parties; (iv) respond to your requests for customer service or allow you to use the Site in the future; or (v) protect the rights, property or personal safety of the Company or any other person.

You may not post any telephone numbers, street addresses, URLs, email addresses or any contact details in areas of your Member profile that may be viewed by other Members. You agree that any Content you place on the Site to be viewed by other Members may be viewed by any person visiting the Site or participating in the Service.

Intellectual Property Rights

All contents of the Site, including without limitation information, text, graphics, images, layout, designs, pictures, logos, editorial content, HTML and other proprietary materials on the Site (collectively “Contents”) are the intellectual property of Familiz or its licensors and are protected by copyright, trademark, patent and other intellectual property laws. Users acknowledge and agree that the Contents are made available solely for their personal non-commercial use. Except as otherwise provided in this paragraph, users shall not, and shall not procure, assist or facilitate any third party to, copy, reproduce, transmit, publish, disseminate, distribute, redistribute, broadcast, circulate, store (in any medium), display, modify, sell or transfer or participate in the sale or transfer of or offer for sale of, create derivative works from, or in any way exploit any of the Contents, whether in whole or in part. Users may download or copy the Contents solely for their personal non-commercial use and/or users that are expressly permitted in these Terms of Use, provided that users will not delete or amend any symbols or statements in the Contents that indicate the subsistence therein of copyright, trademark and any other proprietary rights. Users do not have any right, title or interest in or to any or any part of the Contents as a result of such downloading or copying. Familiz reserves all its rights of enforcement of all its intellectual property rights or proprietary rights in the Contents, including without limitation against any use of any of the Contents that is not expressly permitted under the Terms of Use. For the avoidance of doubt, any purported consent of any third parties (including Families) to the use of the Contents or any part thereof shall not in any way exonerate the users from the restrictions/prohibitions imposed hereunder in whatsoever manner.

Disclaimers; Limitations; Waivers; Indemnification

Disclaimer

To the fullest extent permitted by applicable law, Familiz and its associated companies, officers, directors, employees or agents shall not be liable in any event for damage of any kind suffered by any users whatsoever directly or indirectly arising from or relating to such us users’ use of or inability to use the Site and its Contents, including without limitation any errors or omissions in such Contents, or any deletion, incorrect or delayed transmission or loss of any Contents or materials uploaded or transmitted through the Site.

You acknowledge and agree that neither the Company nor its affiliates and third party partners are responsible for and shall not have any liability, directly or indirectly, for any loss or damage, including personal injury or death, as a result of or alleged to be the result of (i) any incorrect or inaccurate Content posted on the Site or provided in connection with the Service, whether caused by Members or any of the equipment or programming associated with or utilized in the Site or Service; (ii) the timeliness, deletion or removal, incorrect delivery or failure to store any Content, communications or personalization settings; (iii) the conduct, whether online or offline, of any Member; (iv) any error, omission or defect in, interruption, deletion, alteration, delay in operation or transmission, theft or destruction of, or unauthorised access to, any user or Member communications; or (v) any problems, failure or technical malfunction of any telephone network or lines, computer online systems, servers or providers, computer equipment, software, failure of email or players on account of technical problems or traffic congestion on the Internet or at any Site or combination thereof, including injury or damage to Members or to any other person’s computer related to or resulting from participating or downloading materials in connection with the Internet and/or in connection with the Service. TO THE MAXIMUM EXTENT ALLOWED BY APPLICABLE LAW, THE COMPANY PROVIDES THE SITE AND THE SERVICE ON AN “AS IS” AND “AS AVAILABLE” BASIS AND GRANTS NO WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE WITH RESPECT TO THE SERVICE OR THE SITE (INCLUDING ALL CONTENT CONTAINED THEREIN), INCLUDING (WITHOUT LIMITATION) ANY IMPLIED WARRANTIES OF SATISFACTORY QUALITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. THE COMPANY DOES NOT REPRESENT OR WARRANT THAT THE SITE OR SERVICE WILL BE UNINTERRUPTED OR ERROR FREE, SECURE OR THAT ANY DEFECTS OR ERRORS ON THE SITE OR IN THE SERVICE WILL BE CORRECTED.

ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICE OR SITE IS ACCESSED AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR AND HEREBY WAIVE ANY AND ALL CLAIMS AND CAUSES OF ACTION WITH RESPECT TO ANY DAMAGE TO YOUR COMPUTER SYSTEM, INTERNET ACCESS, DOWNLOAD OR DISPLAY DEVICE, OR LOSS OR CORRUPTION OF DATA THAT RESULTS OR MAY RESULT FROM THE DOWNLOAD OF ANY SUCH MATERIAL. IF YOU DO NOT ACCEPT THIS LIMITATION OF LIABILITY, YOU ARE NOT AUTHORISED TO DOWNLOAD OR OBTAIN ANY MATERIAL THROUGH THE SERVICE OR SITE.

From time to time, the Company may make third party opinions, advice, statements, offers, or other third party information or content available on the Site and/or through the Service. All third party content is the responsibility of the respective authors thereof and should not necessarily be relied upon. Such third party authors are solely responsible for such content. THE COMPANY DOES NOT: (I) GUARANTEE THE ACCURACY, COMPLETENESS, OR USEFULNESS OF ANY THIRD PARTY CONTENT ON THE SITE OR PROVIDED THROUGH THE SERVICE, OR (II) ADOPT, ENDORSE OR ACCEPT RESPONSIBILITY FOR THE ACCURACY OR RELIABILITY OF ANY OPINION, ADVICE, OR STATEMENT MADE BY ANY PARTY THAT APPEARS ON THE SITE OR SERVICE. UNDER NO CIRCUMSTANCES WILL THE COMPANY OR ITS AFFILIATES BE RESPONSIBLE OR LIABLE FOR ANY LOSS OR DAMAGE RESULTING FROM YOUR RELIANCE ON INFORMATION OR OTHER CONTENT POSTED ON THE SITE OR SERVICE, OR TRANSMITTED TO OR BY ANY MEMBERS.

In addition to the preceding paragraph and other provisions of this Agreement, any advice that may be posted on the Site or through the Service is for informational and entertainment purposes only and is not intended to replace or substitute for any professional financial, medical, legal, or other advice. The Company makes no representations or warranties and expressly disclaims any and all liability concerning any treatment, action by, or effect on any person following the information offered or provided within or through the Site or Service. If you have specific concerns or a situation arises in which you require professional or medical advice, you should consult with an appropriately trained and qualified specialist.

Limitation of Liability

Without prejudice to the above and subject to the applicable laws, the aggregate liability of Familiz to any user for all claims arising from or relating to his/her use of Familiz’s services and the Site shall be limited to the fees received by Familiz in respect of the services giving rise to such claims.
TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, IN NO EVENT WILL THE COMPANY, ITS AFFILIATES, BUSINESS PARTNERS, LICENSORS OR SERVICE PROVIDERS BE LIABLE TO YOU OR ANY THIRD PERSON FOR ANY INDIRECT, RELIANCE, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OR CORRUPTION OF DATA OR PROGRAMS, SERVICE INTERRUPTIONS AND PROCUREMENT OF SUBSTITUTE SERVICES, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, THE COMPANY’S LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO THE COMPANY FOR THE SERVICE DURING THE TERM OF MEMBERSHIP. YOU AGREE THAT REGARDLESS OF ANY STATUTE OR LAW TO THE CONTRARY, ANY CLAIM OR CAUSE OF ACTION ARISING OUT OF OR RELATED TO USE OF THE SITE OR SERVICE OR THE TERMS OF THIS AGREEMENT MUST BE FILED WITHIN ONE YEAR AFTER SUCH CLAIM OR CAUSE OF ACTION AROSE OR BE FOREVER BARRED.

TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, IN NO EVENT WILL THE COMPANY, ITS AFFILIATES, BUSINESS PARTNERS, LICENSORS OR SERVICE PROVIDERS BE LIABLE TO YOU OR ANY THIRD PERSON FOR ANY INDIRECT, RELIANCE, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OR CORRUPTION OF DATA OR PROGRAMS, SERVICE INTERRUPTIONS AND PROCUREMENT OF SUBSTITUTE SERVICES, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, THE COMPANY’S LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO THE COMPANY FOR THE SERVICE DURING THE TERM OF MEMBERSHIP. YOU AGREE THAT REGARDLESS OF ANY STATUTE OR LAW TO THE CONTRARY, ANY CLAIM OR CAUSE OF ACTION ARISING OUT OF OR RELATED TO USE OF THE SITE OR SERVICE OR THE TERMS OF THIS AGREEMENT MUST BE FILED WITHIN ONE YEAR AFTER SUCH CLAIM OR CAUSE OF ACTION AROSE OR BE FOREVER BARRED.

Own Risk

All users use the Site and any other Sites accessed through it, entirely at their own risk. All users shall be responsible for their own communications and are responsible for the consequences of their activities on the Site. Familiz does not represent or guarantee the truthfulness, accuracy or reliability of any of the communications posted by other users or endorse any opinions expressed by users. Any reliance by users on any material posted by other users shall be at their own risk. Familiz reserves the right to expel any users and prevent their further access to the Site at any time for breaching the Terms of Use or violating the laws and regulations and also reserves the right to remove any material which is abusive, illegal, disruptive or inappropriate at Familiz’s sole discretion without notice and/or consent whatsoever.

Indemnity

All users agree to indemnify and hold harmless Familiz and its associated companies, officers, directors, employees, agents, proprietors, partners, representatives, shareholders, servants, attorneys, predecessors, successors and assigns from and against any claims, actions, demands, injuries, liabilities, losses, damages, costs and expenses (including legal fees and litigation expenses on a full indemnity basis) arising from or relating to the users’ use of the Site or its Contents or the users’ breach of the Terms of Use, to the fullest extent permitted by applicable law. This indemnification shall be in addition to all other obligations of users under the Terms of Use, and shall not prejudice any other rights or remedies available at law to Familiz.

Links to Other Sites

The Site may contain links to third-party Sites. These are provided solely as a convenience to users and as Internet navigation tools, and not in any way as an endorsement by Familiz of the contents on such third-party Sites. Unless otherwise stated on the Site, Familiz has no control over or rights in such third-party Sites and is not responsible for their availability or security. If users access any linked third-party Sites, they do so entirely at their own risk. Familiz shall not be responsible for the contents of any third-party Sites linked to the Site or any links contained in such third-party Sites or any changes or updates to the above, and does not make any representations or warranties regarding the contents or accuracy of materials on such third-party Sites. Familiz shall not be responsible or liable for any loss or damage of any kind arising from or in connection with the use of the services or contents of such third-party Sites. Further, any data or materials posted on the Site by any user may be viewed by users of other Sites linked to the Site and Familiz shall not be responsible for any improper use by any user or third party other than Familiz of any data or materials posted on the Site.

Dealing with Other Users

Notwithstanding Familiz uses its best endeavours to provide quality services, and represents a media supporting information exchanged between Families and Helpers, Familiz will not be involved in dealings or disputes between Helper and Family and Familiz shall not be responsible or held liable for the quality, security and legitimacy of any information provided by Users. Familiz does not warrant or guarantee the accuracy of the information and/or the Personal Data provided by Helper or of the recruitment advertisements provided by Family. Familiz does not guarantee that Family will be able to pay the relevant remuneration or that Helper will be competent to take the job offered by the Family. Should any dispute arise between Family and Helper, Family and Helper shall resolve such disputes between themselves and Familiz shall not be responsible and held liable for any disputes thereof.

Modification to Access or Site

Familiz reserves the right at any time and from time to time to modify, change, suspend, discontinue or restrict (a) users’ access to, either temporarily or permanently, the Site (or any part thereof); or (b) the whole or any portion of this Site (and the services provided therein), with or without notice. Familiz shall not be liable to users or to any third party for any such modification, change, suspension, discontinuation or restriction.

Security Measures

Familiz will use its reasonable endeavours to ensure that its officers, directors, employees, agents and/or contractors exercise their prudence and due diligence in handling the personal data submitted by Users and that access to and processing of the personal data by such persons is on a “need-to-know” and “need-to-use” basis. Familiz will use its reasonable endeavours to protect Users’ personal data against any unauthorised or accidental access, processing or erasure of the personal data.

Force Majeure

Without prejudice to the provisions of these Terms of Use limiting or disclaiming liability, Familiz is not liable for any delay or failure in performance resulting directly or indirectly from causes beyond its reasonable control, including, without limitation, failure of the internet, power failure, failure of computer, telecommunication or other equipment, strikes, labour disputes, riots, insurrections, civil disturbances, shortage of labour or materials, fires, floods, storms, explosions, act of God, war, governmental actions, orders of domestic or foreign courts and non-performance of third parties.

Amendments

Familiz reserves the right to amend, add to, delete or revise Terms of Use and the Privacy Policy at any time without prior notice. You are advised to periodically review the Terms of Use and Privacy Policy. Your access to the Site and Familiz’s services will be terminated upon your notice to Familiz that any change is unacceptable; otherwise your continued use shall constitute your acceptance of all changes and they shall be binding upon you.

This Agreement is subject to change by the Company at any time. If you are a non-subscribing Member at the time of any change, the revised terms will be effective upon posting on the Site and your use of the Service after such posting will constitute acceptance by you of the revised Agreement. If you are a subscribing Member at the time of any change, the then-existing Agreement will continue to govern your membership until such time that you renew your subscription as contemplated by Section 12 (Subscriptions; Charges on Your Membership Account.). If you continue your subscription, your renewal will constitute acceptance by you of the revised Agreement. Alternatively, if you terminate your subscription at such time, your use of the Service after your termination will constitute acceptance by you of the Agreement.

Entire Agreement

The Terms of Use shall constitute the entire agreement between user and Familiz relating to his/her/its use of the Site, and shall replace and supersede all other communications (be it written or oral), discussions, letters and contracts relating to the subject matters hereof.

Severability

The provisions of the Terms of Use shall be enforceable independently of each other and the validity of each provision shall not be affected if any of the others is invalid. In the event that any provision or any part of a provision of the Terms of Use is determined to be or becomes illegal, invalid or unenforceable, the validity and enforceability of the remaining provisions or remaining part of the provision of the Terms of Use shall not be affected and, in lieu of such illegal, invalid, or unenforceable provision or part of a provision, there shall be added as part of the Terms of Use one or more provisions as similar in terms as may be legal, valid and enforceable under the applicable law.

Agreement to arbitrate

Any dispute, controversy or claim arising out of or in connection with the Terms of Use, including any question regarding its existence, validity, breach or termination, shall be referred to and finally resolved by arbitration in Singapore at the Singapore International Arbitration Centre (“SIAC”) or at such other venue in Singapore as the parties concerned may agree in writing in accordance with the SIAC Rules. A tribunal shall consist of a single arbitrator to be appointed by the chairman of the SIAC. The decision of the tribunal shall be final and binding on the parties concerned. The language of the arbitration shall be English. The parties concerned undertake to keep the arbitration proceedings and all information, pleadings, documents, evidence and all matters relating thereto confidential.

Governing Law and Jurisdiction

The Terms of Use and any dispute or matter arising from or incidental to the use of the Site shall be governed by and construed in accordance with the laws of Singapore.

Copyright © 2017 Familiz Pte Ltd. All rights reserved - Privacy Policy - Terms of Use - Contact us

Singapore's FREE marketplace for family care and domestic jobs.

Forgot your password?